Effective Date: 1 JULY 2026 Last Updated: 1 JULY 2026

This Privacy Policy explains how InfiniTrips Tourism LLC ("InfiniTrips", "we", "us" or "our") collects, uses, stores, processes and protects personal information when you access or use www.dubaievisa.com/in (the "Website") and our related visa processing, travel booking, tour, hotel, transfer, attraction and customer support services (collectively, the "Services").

By accessing or using our Website or Services, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on the Services you use, we may collect the following information.

1.1 Personal Information

This may include:

Full name
Date of birth
Gender, where required
Nationality
Residential address
Email address
Mobile/telephone number
Emergency contact information
Account and login information
Communication preferences

1.2 Passport, Identity and Visa Information

For visa processing and related services, we may collect:

Passport number
Passport issue and expiry dates
Passport issuing country/place
Nationality
Passport photograph
Information contained in passport or identity documents
Visa information
UAE entry and exit information where required
Travel history where required
Visa application information
Supporting documents submitted with a visa application

Such information may constitute sensitive or high-risk personal information and will be processed only as reasonably necessary for the requested service and applicable legal requirements.

1.3 Travel and Booking Information

We may collect:

Flight details
Hotel and accommodation details
Travel dates
Passenger information
Tour and attraction bookings
Airport transfer requirements
Itinerary information
Special travel requests
Booking references
Service preferences

1.4 Payment Information

Depending on the payment method, we may process:

Transaction amount
Currency
Payment status
Billing information
Payment reference
Transaction ID
Limited payment information supplied by payment providers

Where payments are processed through third-party payment gateways, complete card details and CVV/security codes are generally processed directly by the payment provider and are not stored by us.

1.5 Technical Information

When you visit our Website, we may automatically collect:

IP address
Browser type and version
Device type
Operating system
Language settings
Website pages visited
Date and time of access
Referring website
Session information
Device identifiers
Approximate location information
Website performance and diagnostic information

2. HOW WE USE YOUR INFORMATION

We may use personal information for the following purposes:

2.1 Visa Processing

To:

Create and process visa applications
Verify submitted information and documents
Submit applications to relevant authorities
Communicate with immigration authorities, government departments, embassies, consulates, visa centres and authorised processing partners
Request additional documents
Track visa applications
Communicate visa decisions
Process visa-related payments or deposits
Provide visa application support

2.2 Travel and Tourism Services

To:

Process hotel, flight, tour and attraction bookings
Arrange airport transfers
Issue booking confirmations and vouchers
Coordinate with travel suppliers
Manage amendments and cancellations
Process refunds where applicable
Provide customer support

2.3 Payment Processing

To:

Process payments
Confirm transactions
Process refunds
Maintain financial records
Detect and prevent payment fraud

2.4 Website Operation

To:

Operate and maintain the Website
Provide secure user sessions
Manage accounts
Improve Website functionality
Troubleshoot technical issues
Prevent unauthorised access

2.5 Security and Fraud Prevention

We may process personal and technical information to detect and prevent:

Fraudulent bookings
Identity misuse
Fake or altered documents
Payment fraud
Unauthorised account access
Suspicious transactions
Website abuse
Other unlawful activity

2.6 Analytics and Marketing

Where legally permitted and, where required, with your consent, we may use information to:

Analyse Website usage
Improve our Services
Measure advertising performance
Develop new services
Send promotional offers
Send travel deals and newsletters
Conduct customer surveys

You may opt out of marketing communications at any time.

3. LEGAL BASIS FOR PROCESSING

Where applicable, we may process personal information based on:

Your request for our Services
Performance of a contract
Compliance with legal or regulatory obligations
Fraud prevention and security
Our legitimate business interests
Your consent where required
Other lawful grounds permitted under applicable law

Where processing is based on consent, you may withdraw your consent subject to applicable legal or contractual restrictions.

4. COOKIES AND SIMILAR TECHNOLOGIES

Our Website uses cookies and similar technologies.

Cookies are small text files stored on your device when you visit a website. They help us operate the Website, remember preferences, maintain secure sessions, understand website usage and improve our Services.

4.1 Strictly Necessary Cookies

These cookies may be required for:

Login and authentication
Visa application sessions
Booking sessions
Security
Fraud prevention
Form functionality
Session management
Website functionality

4.2 Functional Cookies

These may remember:

Language preferences
Region
User selections
Website preferences

4.3 Analytics Cookies

Analytics technologies may help us understand:

Which pages are visited
How users navigate the Website
Website performance
User interactions
Technical problems

4.4 Marketing and Advertising Cookies

Where permitted, marketing technologies may be used to:

Measure advertising campaigns
Understand advertising performance
Create marketing audiences
Deliver relevant advertisements
Measure conversions

Third-party providers may independently place cookies or similar technologies on your device.

4.5 Security Cookies

We may use cookies and similar technologies to:

Detect suspicious activity
Protect accounts
Secure transactions
Prevent fraud
Identify automated or malicious traffic

5. COOKIE CONSENT AND MANAGEMENT

Where required by applicable law, non-essential cookies will only be activated after obtaining the appropriate consent.

You may manage your cookie preferences through our Website's cookie consent mechanism or through your browser settings.

Disabling certain cookies may affect the functionality of booking, visa application, account or other Website features.

6. INFORMATION SHARING

We may share personal information where reasonably necessary with:

Immigration and government authorities
Embassies and consulates
Visa application centres
Airlines
Hotels
Tour operators
Transport and transfer providers
Travel suppliers
Payment processors
Visa processing partners
Cloud hosting providers
IT and technology providers
Website security providers
Analytics providers
Marketing service providers
Email, SMS or communication providers
Fraud prevention providers
Professional advisers
Law enforcement or regulatory authorities where legally required

We do not sell passport information, visa applications or identity documents as a standalone commercial product.

7. VISA AND GOVERNMENT PROCESSING

When you request visa processing services, you understand that your personal information and supporting documents may need to be provided to relevant government authorities, immigration authorities, embassies, consulates, visa centres, sponsors and authorised visa processing partners.

Once information has been submitted to an independent government authority or third party, that organisation may process your information according to its own laws, policies and procedures.

InfiniTrips Tourism LLC cannot control the independent privacy practices of government authorities or third parties.

8. INTERNATIONAL DATA TRANSFERS

Travel and visa services may require personal information to be transferred to or processed in countries outside the United Arab Emirates.

Such transfers may be necessary to:

Process visa applications
Complete travel bookings
Communicate with international suppliers
Process payments
Provide customer support
Operate our technology infrastructure

Where required by applicable law, we will take reasonable steps to ensure appropriate safeguards are applied to international data transfers.

9. DOCUMENT UPLOADS

Our Website may allow users to upload documents such as:

Passports
Passport photographs
Identification documents
Flight tickets
Hotel bookings
Supporting visa documents
Other documents required for visa processing

Users should upload only documents necessary for the requested service.

You are responsible for ensuring that documents submitted on behalf of another traveller are provided with appropriate authority.

We may verify, process, share and retain uploaded documents as reasonably necessary to provide the requested service and comply with applicable legal requirements.

10. INFORMATION ABOUT OTHER TRAVELLERS

If you provide personal information belonging to another traveller, family member, colleague or passenger, you confirm that you have the appropriate authority to provide such information and, where legally required, have informed the relevant person about the processing of their information.

11. PAYMENT SECURITY

Payments may be processed through third-party payment gateways and financial institutions.

We may not have access to complete payment card information where payment is processed directly by a third-party payment provider.

Users should never send complete card numbers, CVV numbers, passwords or other payment authentication information to us through email, WhatsApp, chat or other unsecured communication channels unless specifically required through a secure payment process.

12. DATA RETENTION

We retain personal information only for as long as reasonably necessary for:

Providing requested Services
Completing visa applications
Maintaining booking records
Processing transactions
Meeting legal and regulatory obligations
Resolving disputes
Preventing fraud
Maintaining security and audit records
Enforcing agreements

When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable law and our internal retention procedures.

13. INFORMATION SECURITY

InfiniTrips Tourism LLC takes reasonable technical and organisational measures designed to protect personal information against:

Unauthorised access
Unauthorised disclosure
Accidental loss
Destruction
Alteration
Misuse

Security measures may include:

Encryption in transit
Access controls
Authentication
Secure hosting
Firewalls and security controls
Monitoring and logging
Restricted employee access
Backup procedures
Security monitoring
Fraud prevention measures

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

14. CHILDREN'S INFORMATION

Where travel or visa services involve minors, information should be provided by or with the authorisation of a parent, legal guardian or other authorised person.

We do not intentionally seek to independently collect children's personal information where such collection is prohibited by applicable law.

15. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights including:

Accessing your personal information
Requesting correction of inaccurate information
Requesting deletion of personal information
Requesting restriction of certain processing
Objecting to certain processing
Withdrawing consent where applicable
Requesting information regarding how your data is processed
Opting out of direct marketing
Making a complaint to the relevant data protection authority

We may need to verify your identity before processing certain requests.

Some rights may be subject to legal exceptions or limitations.

16. MARKETING COMMUNICATIONS

You may unsubscribe from promotional communications by:

Clicking the unsubscribe link in an email;
Updating your communication preferences where available; or
Contacting us at support@dubaievisa.com.

You may continue to receive essential service communications relating to bookings, visa applications, payments, account security or other services you have requested.

17. THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites, applications and services.

InfiniTrips Tourism LLC is not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policy of each third-party website before submitting personal information.

18. DATA BREACHES

If we become aware of a personal data breach requiring notification under applicable law, we will take reasonable steps to investigate, contain and remediate the incident and make any legally required notifications to affected individuals and/or relevant authorities.

19. BUSINESS TRANSFERS

If InfiniTrips Tourism LLC is involved in a merger, acquisition, restructuring, sale of assets or similar business transaction, personal information may be transferred as part of the relevant transaction, subject to applicable law.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in:

Our Services
Technology
Legal requirements
Data processing practices
Security requirements

The updated Privacy Policy will be published on the Website with a revised "Last Updated" date.

21. GOVERNING LAW

This Privacy Policy shall be interpreted and applied in accordance with the applicable laws and regulations of the United Arab Emirates and the Emirate of Dubai, to the extent applicable.

Nothing in this Privacy Policy limits any mandatory rights or protections available to individuals under applicable data protection legislation.

22. CONTACT US

For privacy questions, data protection requests or concerns regarding the processing of your personal information, please contact:

InfiniTrips Tourism LLC Registered Office: Deira, Dubai, United Arab Emirates Website: www.dubaievisa.com/in Email: support@dubaievisa.com Telephone: +971 52 769 4114

Subject: Privacy / Data Protection Request

We will review and respond to valid requests within the timeframe required by applicable law.

23. USER ACKNOWLEDGEMENT

By using our Website or submitting information through our booking, visa application, enquiry or document-upload forms, you acknowledge that:

The information provided by you should be accurate, complete and lawful.
You have appropriate authority to provide information relating to other travellers.
Visa and travel services may require us to share relevant information with government authorities, immigration authorities, airlines, hotels, travel suppliers, payment providers and authorised processing partners.
International processing or transfer of information may be necessary to provide certain Services.
Independent third parties and government authorities may have their own privacy policies and legal requirements.
We will process your personal information in accordance with this Privacy Policy and applicable law.
You should review this Privacy Policy together with our Terms & Conditions, Cookie Policy, Visa Processing Terms, Booking Terms & Conditions and Refund/Cancellation Policy.

Privacy Policy